Shipping and delivery

SHIPPING CHARGES AND DELIVERY TIMES:

  • Shipping charges will be added to your order.
  • Spain (except Islas Canarias) & Andorra 5,00€
  • Europe & Canary Islands 16,00 €
  • USA & Canada 24,00€
  • Australia & New Zealand 38,00€
  • Japan, Hong-Kong, Korea & Taiwan 38,00€
  • Rest of the World 45,00 €


The shipping cost of our order will be automatically calculated depending on the country of delivery. The shipping fees will be added to your order while the check-out.
Take into account that international shipments outside the European Economic Community might have some additional taxes, duties or customs fees. LCF cannot control or predict these charges and it is our customer’s responsibility to pay any additional charges from customs clearance.

Delivery times:

The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days from Monday to Friday.
Spain 2 – 5 working days
Europe, 5-10 working days
Rest of the World, 10-15 working days.

SHIPPING AND COLLECTING

During the registration process at www.staylittle.es you will be required to register or provide your personal address information. The package will be delivered to the address you have stated as your delivery address. If you wish us to ship your package to an alternative address please state that address in the checkout process. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping on each order.

IMPORTANT INFORMATION

We are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.

FORCE MAJEURE

In case of Force Majeure, Gunes Bulut, SL obligations are procrastinated. The contract between you and Gunes Bulut, SL can in such cases be partially or fully terminated by yourself or by Gunes Bulut, SL. Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events.
Should these unexpected circumstances occur, Gunes Bulut, SL will do all we can to solve the matter for our customers as soon and entirely as possible.

RETURNS, REFUNDS AND EXCHANGES

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect unused condition accompanied by the original invoice.
Returns will only be accepted if original labels are still attached to each product and the original packaging is fully intact. Gunes Bulut, SL cannot accept returns where labels have been removed.
Please note that you are responsible for the returned product(s) until it reaches us. Gunes Bulut, SL will not compensate for returned packages lost in the return shipping.
Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an Exchange however, Gunes Bulut, SL will not charge any additional charges for shipping the new items.

HOW TO MAKE A RETURN

Before making the return of goods/orders, you must get in touch with us (shop@staylittle.es).
All returned shipping costs are to be paid by the customer (except in case of defective goods accepted by Gunes Bulut, SL). If you wish to send back the whole or part of the order we will refund the amount you have paid (excluding shipping charges) in the same method payment you used.

Refunds for returned merchandise will be made as soon as possible, 30 days at the latest, after the receipt of the product at Gunes Bulut, SL warehouse. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

All exchanges are subject to availability from our current stock at www.staylittle.es. We will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Once the exchange items are received the new items will be posted immediately. As in Returns and Refunds, all additional duties, taxes or any additional charge you may have, will not be refunded by Gunes Bulut, SL in the case of exchanged items.
In the case of an exchange, please contact us as soon as possible to reserve another product/size.

DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, Gunes Bulut, SL takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.


Compare